Burkina Faso Repeat Order for a 10 Ton Overhead Crane

Payment Terms: 50% T/T in advance; 50% T/T before shipment

Lead Time: 30 working days

Export Destination: Burkina Faso

Trade Terms & Port of Destination: CIF Tema, Ghana

Shipping Method: Sea freight

Product Name: European-style Single-girder Bridge Crane

Model/Specification: SNHD10t-8.945m-6m

Quantity: 1 unit

Power Supply: 400V, 50Hz, 3-phase

Control Method: Remote control

Duty Class: A5

1.Customer Background

Orezone Gold Corporation is a mining enterprise from Burkina Faso and is also a “repeat customer” of SEVENCRANE. This customer is responsible for coordinating this procurement. The bridge cranes purchased this time are mainly used for mechanical maintenance within the factory.

The equipment of mining enterprises needs to operate under long-term and high-intensity conditions. Mechanical maintenance is a key link in ensuring production. Lifting equipment plays an important role in this process. Due to the high requirements for equipment quality, installation, and supplier cooperation, the customer places great emphasis on the reliability of after-sales service and technical support when choosing a bridge crane supplier.

Burkina Faso is located in West Africa, and mining is an important industry in the region. With the increase in the number of mining equipment in the area, the demand for lifting equipment for mechanical maintenance is also rising. This customer’s repeat purchase is an indication of the company’s continuous investment in equipment maintenance.

2.Reasons for Choosing SEVENCRANE Again

When the customer purchased the single girder overhead crane for the first time, it was through a local contractor and in collaboration with SEVENCRANE. During the installation of the first unit, SEVENCRANE promptly provided technical support, helping the customer advance the installation work.

The mechanical maintenance workshop in the mine usually has complex environments, and equipment installation often requires flexible adjustments based on on-site conditions. During the installation of the first bridge crane, the technicians of SEVENCRANE remotely connected, promptly answered questions, and provided solutions for on-site problems to ensure the equipment was smoothly positioned and put into use. The customer had a very good experience throughout the installation process and it was completed without affecting production.

The mechanical maintenance operations in the mine usually involve the disassembly and hoisting of heavy components such as engines and transmission parts. High requirements are placed on the lifting stability and operational reliability of the bridge crane. After this SNHD single girder overhead crane was put into use, it took on the main lifting tasks of the maintenance workshop, helping the maintenance team complete equipment maintenance more efficiently.

The customer highly values the after-sales service and technical support of the supplier. The service experience during the first cooperation made the customer establish trust in SEVENCRANE. Therefore, when the company needed to add another bridge crane for mechanical maintenance support, the customer actively contacted SEVENCRANE again instead of seeking a new supplier.

This real cooperation process shows that: a timely and professional technical support often impresses the customer more than a simple equipment delivery. After-sales service is not just an after-sales stage, but a key link in winning a repeat purchase.

3.Export Document Support

In the second purchase, the customer ordered products of the same model (SNHD single girder overhead crane) and completely consistent specifications as the first unit. This means that the customer can directly use the usage experience and maintenance plan of the first unit, reducing the adaptation cost of the new equipment.

Since the equipment is exported to Burkina Faso, the customer also requested to provide relevant ECTN documents for import clearance in some African countries. ECTN is an important document for import clearance in some African countries. Lack or mismatch of documents may cause the goods to be detained at the port and affect the overall shipping plan.

SEVENCRANE, in accordance with the customer’s requirements, coordinated and processed the relevant export documents, meeting the requirements for this export document and preparing for the shipment of the order. The smooth handling of this process further demonstrates our ability to respond to the actual needs of the customer.

Throughout the entire communication and processing process, the sales team maintained transparent communication with the customers, promptly synchronizing the progress of document preparation, and ensuring that every piece of information met the requirements for export and customs clearance. This meticulous cooperation also made the customers more confident about the subsequent long-term cooperation.

4.Case Summary

From the timely technical support for the first bridge crane, to the second purchase of the SNHD single girder overhead crane, and to the coordination and processing of export documents. This case demonstrates that excellent technical support can help enterprises build customer trust and bring subsequent orders.

For large industrial equipment such as bridge cranes, customers often consider more than just the price when choosing a supplier; they also value the response speed, technical support, and after-sales service during long-term cooperation. SEVENCRANE won the trust of the customers with its reliable performance in the first cooperation and thereby gained the rewards of continuous cooperation.